The following terms apply to cancellations and changes:

• Decrease the number of participants within the same booking

• Cancel the entire booking

• Amend the itinerary

• Adjust the departure date while retaining the same itinerary

• Increase the number of travelers in the itinerary (Subject to resource availability corresponding to the itinerary dates)

• Modify the name of a traveler on the itinerary.

1. No refunds are applicable for changes or cancellations to an entire booking, including activities, meals, tickets, pre-paid items, within 7 days of departure.
2. No alterations can be made within 7 days before departure.
3. A service fee of CAD$50 per change per booking is applicable for changes or cancellations made more than 7 days before departure.
4. When amending your booking, you may incur additional costs, penalties, or service fees due to resource circumstances.
5. In the event of cancellation or modification, bank wire fees, merchandise fees, credit card service fees, etc., will be deducted from your refund.
6. Accommodation cancellations or changes require 31 days notice without penalty.
7. All changes or cancellations must be communicated via email. Verbal requests will not be accepted.
8. Cancellations and refunds will be processed within 1-7 business days.

This service is weather-dependent. In the event of cancellation due to inclement weather, you will have the option to reschedule for another date or receive a full refund.

Cool Banff Tours & Transportation reserves the right to modify or cancel scheduled transfer, trip, and tour services in unforeseen circumstances. If we cancel, you will receive a refund. Cool Banff Tours & Transportation cannot be held responsible for any injuries, losses, or damages resulting from such circumstances.

In compliance with Alberta bylaw, children under 6 years old weighing 18 kg (40 lbs) or less must use a child safety seat. Please contact us before booking to confirm availability if you don’t have your own child safety seat. A fee of CAD 25 applies for using our child seat, covering maintenance and sanitation costs. Boarding will not be allowed without prior confirmation of availability, or if a parent arrives without a child seat. No refunds will be granted for non-compliance.